Motorcycles Direct

Sales Hotline: 01923 221125

Status Disclosure

The Financial Conduct Authority is the independent watchdog that regulates financial services. It requires us to provide this information to help you decide if our services are right for you.

Motorcycles Direct is a trading name of Global Moto Limited whose registered address is 6 Commerce Way, Colchester, Essex, CO2 8HH. Global Moto Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register Number is 685854.

You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0300 500 0597.

Commission Disclosure

Global Moto Ltd acts as a credit broker and not a lender. We work with a panel of lenders to provide finance products and services to our customers. The commission we receive from the lenders varies depending on the product and the lender. We will receive a commission based on the percentage of the total amount borrowed or a flat fee per transaction.

The commission received by Global Moto Ltd does not affect the amount you pay for the finance product or service. We are committed to providing fair and transparent pricing to our customers.

In accordance with the FCA rules, we will disclose the commission arrangements in a manner that is clear, fair, and not misleading. We will provide you with the following information before you enter into an agreement with us:

  1. The fact that we receive commission for arranging finance products and services.
  2. The name of the lenders we work with and any relationships we have with them.
  3. Whether we offer finance products and services from a limited number of lenders or if we work with a wide range of lenders.
  4. If you ask us, we will provide you with a copy of the commission disclosure policy.

Our Commitment To You

We are committed to providing you with clear and transparent information about our commission arrangements. We believe that being transparent about our commission arrangements is essential in building trust with our customers.

If you have any questions or concerns about our commission disclosure policy or any of the finance products and services we offer, please do not hesitate to contact us. Our team will be happy to provide you with the information you need to make an informed decision. If you’d like to know what we will earn from providing our services to you, you can submit a commission disclosure request by contacting us over the phone, by email, or by post.

Customer Care, Dispute Resolution and Complaints

We work hard to ensure that the finance and insurance services we offer are fair and that our communication to our customers is clear and not misleading.

However if you are unhappy with either service please contact:

Phone: 01206 860006
Letter: Att: James Hogben, 6 Commerce Way, Colchester, CO2 8HH
Email: james.hogben@globalmoto.co.uk

We will answer any complaints as quickly as possible but always within eight weeks.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

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